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How To File On Amazons Bond

Have you had a load with Amazon and faced issues with payment after delivery? You're not alone, as tons of carriers are reporting issues with getting paid on Amazon loads. 

Just because Amazon is a big corporation doesn't mean they can get away with not paying their bills. Carriers report loads being cancelled while being hauled as well as being cancelled after delivery. 


What Can You Do If Amazon Isn't Paying On A Load?

If you have been dealing with Amazon Relay, you already know it's tough to get someone to help you with your case over the phone.  


After you complete a load with Amazon your able to file a dispute to ask for compensation. A lot of times, Amazon denies disputes. 


Luckily if your dispute gets denied, you have another chance to have someone look your case over. You can file an appeal and add  evidence to support your case. 


Hopefully an Amazon Relay associate can look your case over and provide you with support. If not there is usually not much else you can do through Amazon, as the appeal is your second chance. 


Luckily, Amazon is still registered as a freight broker. As a broker, you can't avoid paying carriers on loads they hauled because your software isn't working well. 


As a broker, Amazon is required to have a bond. You can file on their bond by contacting their bond provider. Read  more to see the steps on how to do that.




How To File On Amazons Bond

Filing on Amazons Bond is just like filing on any other brokers. You must contact Amazons bond company and provide details supporting evidence about your load. 


The bond company will be in touch with a Amazon directly to see why their aren't paying you as agreed.  


You can find Amazons bond company information here: 


Liberty Mutual Surety

https://libertymutualsurety.com

Attn: HO SURETY CLAIMS 

Address: P. O. BOX 34526

SEATTLE, WA US 98124 

Telephone: (206) 473 - 6700 

Fax: (866) 442 - 4060 


Here's a direct link to fill out a claim via their WebForm: https://claims-intake.libertymutualsurety.com/ 


Final Thoughts 

Filing on a brokers bond is not something you should do unless you're out of other options. With a lot of carriers reporting issues with Amazon Relay, it's important to know that you have options even if they don't pay you through their software.


Freight brokers are required to pay carriers for their hauled loads, and even though Amazon is a tech company, they're still a broker.  

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